Translations are provided for convenience. The official Spanish text prevails in case of discrepancy.

Privacy Policy

Last updated: 10 August 2026 · Version: 2.0

This Privacy Policy explains how Broken Hearts Map (the “App”, “we”, or “our”) collects, uses, shares, and protects the User’s personal information. By creating an account or using the App, the User accepts the practices described in this Policy, which forms an integral part of the Terms of Service.

Operator / Data controller: a natural person domiciled in the Argentine Republic. Contact email: info@brokenheartsmap.com. Website: https://brokenheartsmap.com.

This Policy is governed by Argentine Law No. 25.326 on Personal Data Protection and its complementary regulations, without prejudice to other rules that may apply depending on the User’s location.

1. Who may use the App

Broken Hearts Map is intended for people aged 18 (eighteen) or older. The App contains user-generated content about relationships and heartbreak, which may include emotionally sensitive topics, and features for contact between users. We do not knowingly collect data from minors. If we become aware that a minor is using the App, we will delete the account. If you believe a minor is using the App, contact us at info@brokenheartsmap.com.

If the app store in your country shows a different rating (for example IARC 12+ or 19+ in Korea), the Service is still intended only for people aged 18 or older, or the minimum age required by that store if higher. Accounts belonging to minors are deleted.

2. Information we collect

2.1 Information you provide to us

Account data: email address, username, profile photo(s), and an optional description (“about me”).
Authentication: when you sign in with Google, Apple, or Facebook, we receive a unique identifier and basic profile information (name, email) from that provider.
User-generated content (UGC): heartbreak stories (“pins”), photos, comments, Vent Board posts, reactions, and chat messages you create.
Support / feedback: messages you send through the in-App contact or feedback feature.
Website waitlist: if you register on brokenheartsmap.com, the username and email you provide to join the waitlist.

2.2 Information collected automatically

Precise location: with your permission, we use the device GPS so you can place a pin and so we can show you nearby stories. Other Users see the pin’s location (a place you chose when publishing), not your real-time position. You can revoke the permission on the device; some features will stop working.
Device and usage data: device model, operating system, App version, language, crash logs, and basic analytics events (for example, sign-up, first pin created).
Advertising identifiers: used by our advertising partners to show and measure ads (see Section 5). On iOS, this requires your consent via the App Tracking Transparency (ATT) prompt.
Purchase data: records of in-App purchases (which product and when). Card or payment method data is processed by Apple/Google and is never seen or stored by us.

The Broken Hearts Map website (waitlist and marketing pages) may use Google Analytics 4 when enabled by the operator, to collect aggregated usage statistics. See how Google uses information from sites that use its services.

3. How we use your information

Create and manage your account and authenticate you.
Display the map, your pins, and nearby content.
Enable social features: comments, reactions, “Look at me” notifications, and chat.
Operate the virtual currency “Tears”, levels, achievements, and purchases.
Moderate content and keep the community safe (see Section 4).
Send you push notifications you have enabled (likes, comments, messages, etc.).
Show advertising and measure its performance.
Detect, prevent, and address fraud, abuse, and security issues.
Comply with legal obligations.
Manage the waitlist and communications related to the Service launch on the website.

The legal basis for processing is your consent (given when you accept this Policy and the Terms), performance of the relationship involved in using the App, and our legitimate interest in operating and protecting the Service, under Law No. 25.326.

4. Content moderation and sensitive topics

Pins, Vent Board posts, and comments are sent to an automatic filter (which may include third-party artificial intelligence) when published. That filter may fail or be unavailable; in that case content may still be published.

1:1 chat messages are delivered immediately to the other person. They are analyzed automatically when a User reports them. You can also report content and block other Users.

Broken Hearts Map is not a crisis or mental health service. Some stories address self-harm or emotional distress. When such content is detected, the App may show support resources. If you are in danger, contact local emergency services or a helpline.

5. Advertising

We show ads through advertising mediation. Networks that may participate include:

Google AdMob
Meta Audience Network
AppLovin
Unity Ads
Liftoff Monetize

These partners may use advertising identifiers and similar technologies to show and measure ads.

In the EEA, the United Kingdom, and other regions that require it, we show a consent form (UMP) before requesting personalized ads. On iOS, advertising tracking also requires the ATT prompt.
On iOS, personalized advertising and tracking only occur if you grant permission via the App Tracking Transparency prompt. If you refuse, you will still see ads, but not personalized ones.
You can reset or limit your advertising identifier in device settings.
Users who purchase “remove ads” / supporter options will not see standard banner and interstitial ads.

6. How we share information

We do not sell your personal information. We share data only with:

Service providers that operate the App infrastructure: Google Firebase / Google Cloud (authentication, database, file storage, hosting) — data may be processed in the United States; Firebase Crashlytics (crash reporting); Firebase Analytics (analytics); Firebase Cloud Messaging (push notifications); Firebase App Check (backend protection); MapTiler and HERE (map tiles and place search); OpenAI or another automated content moderation provider.
Advertising / mediation partners: Google AdMob, Meta Audience Network, AppLovin, Unity Ads, and Liftoff Monetize (see Section 5).
Sign-in providers you choose to use: Google, Apple, Meta (Facebook).
Other Users: your username, profile photos, “about me”, and the content you publish are visible to other Users by design. Pins may be published anonymously, in which case your identity is hidden from other Users (but remains associated with your account internally for moderation and abuse prevention).
Legal / security: when required by law, an authority, or legal process, or to protect the rights, property, or safety of our Users or third parties.

7. Retention and deletion of data

We retain your personal data while your account is active.

You may delete your account at any time from the App (My Profile → Delete account). Account deletion removes your authentication record and dissociates your profile. Certain content may be retained in anonymized or aggregated form, or when retention is necessary for legal, security, or abuse-prevention reasons. You may also request deletion by writing to info@brokenheartsmap.com.

Deleting the account in the App does not by itself cancel an Apple or Google subscription. You must cancel it in the App Store or Google Play; otherwise the store may continue charging.

8. Your rights

As a data subject, you have the right to access, rectify, update, and erase your personal data, and to object to or request restriction of certain processing. To exercise these rights, use the tools in the App or contact us at info@brokenheartsmap.com.

Argentina: your personal data is protected by Law No. 25.326 on Personal Data Protection. The data subject may exercise the right of access free of charge at intervals of no less than six months, unless a legitimate interest is shown. The Agency for Access to Public Information (AAIP), as the Control Authority under Law No. 25.326, is empowered to handle complaints and claims relating to non-compliance with personal data protection rules. Your data may be stored and processed outside Argentina (for example, in the United States via Google Cloud).

9. Security

We use industry measures (encryption in transit, access controls, and Google Firebase platform security) to protect your data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10. International transfers

The App uses cloud services that may store and process your information in the United States and other countries. By using the App, you consent to such transfers, which are carried out in accordance with Law No. 25.326 and its regulations on international data transfers.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will publish the new version with an updated “Last updated” date and, where appropriate, notify you within the App.

12. Contact

Questions about this Policy or your data:

Email: info@brokenheartsmap.com
Website: https://brokenheartsmap.com
Controller / Operator: a natural person domiciled in the Argentine Republic. Identification details: Legal information.