Translations are provided for convenience. The official Spanish text prevails in case of discrepancy.
Last updated: 10 August 2026 · Version: 3.0
See also our Privacy Policy.
These Terms of Service (the “Terms”) constitute a legally binding agreement between you (the “User” or “you”) and the Operator, and govern access to and use of the Broken Hearts Map mobile application and all associated services, features, content, and websites (together, the “App” or the “Service”). By creating an account, accessing, or using the App, you represent that you have read, understood, and accepted these Terms, the Privacy Policy, and the Community Guidelines (Section 6), which form an integral part of this document. If you do not agree to these Terms, you must not use the App.
Operator / Owner: a natural person domiciled in the Argentine Republic (the “Operator”, “we”, or “our”). Contact email: info@brokenheartsmap.com. Website: https://brokenheartsmap.com.
For the purposes of these Terms: “User Content”: any information, text, story or “pin”, photo, image, comment, reaction, chat message, Vent Board post, username, avatar, associated metadata, and any other material the User publishes, uploads, generates, or transmits in the App, by any means and in any format, current or future. “Pin”: a geolocated heartbreak story published by a User, which may be anonymous or identified. “Tears”: the App’s internal virtual currency, with no real monetary value. “Third-Party Content”: content published by other Users or by third parties. “User Interaction”: any contact between Users facilitated by the App, including comments, “Look at me” notifications, chats, and blocks.
Broken Hearts Map is a social and entertainment platform that lets Users share heartbreak stories anonymously or identified on an interactive map, react to and comment on others’ stories, and — optionally — contact other Users via the “Look at me” feature and chat. The User expressly acknowledges and accepts that: the App is a space for expression and emotional release, not a matchmaking service, guaranteed dating service, relationship counselling, or encounter agency. The App does not verify Users’ identity, background, conduct, real age, or statements, and does not perform criminal background checks or any other checks. The Operator acts solely as a technical intermediary that makes the platform available; it is not the author, editor, or responsible party for User Content or User Interactions. The App is not an emergency, medical, or mental health service. See Section 16.
The App is intended exclusively for people aged 18 (eighteen) or older. By creating an account and each time the User uses the App, the User represents and warrants that: they are 18 years of age or older and have full legal capacity to be bound by these Terms; they will use a single personal account and will not create multiple accounts or accounts on behalf of third parties without authorization; they have not been convicted of sexual offences, violence, offences against personal integrity, or trafficking, nor are they required to register on any public offender registry; they have not previously been suspended or removed from the Service by the Operator; they are not barred from using the App by any applicable law nor listed on sanctions or restriction lists that prohibit it. The Operator may suspend or delete, without prior notice, any account for which there are reasonable indications of breach of these representations or that the holder is a minor. If you become aware that a minor is using the App, contact us at info@brokenheartsmap.com for immediate deletion.
If the app store in your country shows a different rating (for example IARC 12+ or 19+ in Korea), the Service is still intended only for people aged 18 or older, or the minimum age required by that store if higher. Accounts belonging to minors are deleted.
To access App features, the User must create an account with email and password, or via a third-party identity provider (Google, Apple, or Facebook). When registering with email, email verification may be required before full access. The User is solely responsible for all activity under their account and for keeping credentials confidential. They must notify us immediately of any unauthorized use. The User agrees to provide truthful, up-to-date, and complete information, and not to impersonate third parties or create multiple accounts for abusive purposes. The account is personal and non-transferable. The User may delete it at any time from My Profile → Delete account. The effects of deletion are described in the Privacy Policy.
The User agrees to use the App in good faith, respecting the law, public order, morals, and third-party rights. In particular, it is prohibited to publish User Content or engage in conduct that: Unlawful or harmful content — is illegal, defamatory, libellous, harassing, threatening, hateful, or discriminatory on any ground (race, ethnicity, religion, nationality, sex, sexual orientation, gender identity, disability, etc.); — promotes, facilitates, or incites violence, terrorism, dangerous activities, illicit substance use, or any crime; — promotes, glorifies, or induces suicide, self-harm, or eating disorders; — contains sexually explicit material, pornography, or that sexualizes, exposes, or endangers persons under 18 (zero tolerance: any child exploitation content will be removed and reported to the competent authorities); Protection of third parties and privacy — reveals personal or contact data of third parties without consent (doxxing), such as full name, address, phone, email, ID number, social networks, photographs, or any data allowing identification or location of a person; — harasses, intimidates, stalks, or bullies another person; — infringes intellectual property, image, honour, privacy, or any other third-party rights; Platform integrity and commercial use — contains spam, pyramid schemes, scams, phishing, malware, or unsolicited advertising; — impersonates another person or misrepresents their relationship with them; — collects, extracts, stores, or reuses data or Content of other Users (including usernames, photos, or messages), manually or via bots, scrapers, crawlers, or any automated means; — uses the App or other Users’ information for unauthorized commercial, advertising, political, or solicitation purposes, on or off the platform; — attempts to compromise, overload, or circumvent the App’s security measures, usage limits, moderation, or systems; — exploits, commercializes, or resells the virtual currency “Tears”, accounts, or any feature outside official channels. The User is solely and exclusively responsible for their User Content and the consequences of publishing it. The Operator does not endorse or assume responsibility for User Content.
Broken Hearts Map strictly prohibits child sexual exploitation and abuse (CSAE) and child sexual abuse material (CSAM). This includes any content or conduct that sexualizes, exposes, or endangers a person under 18.
If we become aware of such content: we remove it, suspend or terminate the account, and report it to the competent authorities (including, where applicable, NCMEC’s CyberTipline and/or the prosecutor’s office or equivalent body in Argentina).
To report: use Report / Block in the App, or email us at info@brokenheartsmap.com. Accounts belonging to minors are deleted.
Use of the App is subject to the Community Guidelines published at https://brokenheartsmap.com/guidelines.php, which are incorporated into these Terms. In case of conflict, these Terms prevail.
The User retains ownership of rights in their User Content. By publishing User Content, the User grants the Operator a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to host, store, use, copy, reproduce, adapt and modify (for example, resize or crop images), edit, translate, publish, publicly communicate, display, and distribute such content, in whole or in part, in any format or medium now known or later developed, in order to operate, develop, promote, and improve the Service, including use for dissemination and marketing of the App itself. After account deletion, we will stop displaying your User Content in a form attributable to you on the Service (pins, profile, photos). We may retain backups, abuse records, or data required by law, and anonymized or already disseminated versions. We will not use your name, photo, or identifiable story to promote the App after deletion. To the extent permitted by law, the User waives moral rights that would prevent the Operator from using User Content under the foregoing licence, and declares they are not entitled to any compensation for such use. The User represents and warrants that they hold all necessary rights in the User Content they publish and that it does not infringe third-party rights. The Operator may, at its sole discretion and without obligation, review, moderate, reject, filter, edit, or remove any User Content it considers contrary to these Terms or the law. No duty to preserve. The Operator assumes no obligation to store, retain, back up, or make User Content available, and may delete it or stop displaying it at any time. It is the User’s sole responsibility to keep copies of information they consider relevant. Loss of User Content gives no right to indemnity or compensation of any kind. Aggregated and anonymized data. The Operator may generate, use, retain, publish, and exploit, without time limit and for any purpose — including analytics, research, product development, and dissemination — statistical, aggregated, or anonymized information derived from use of the App and User Content, provided such information does not identify specific or identifiable persons. Such information is not personal data and ownership belongs to the Operator.
If the User sends ideas, comments, suggestions, or improvement proposals about the App (“Feedback”), they grant the Operator a perpetual, irrevocable, worldwide, royalty-free licence to use and implement them without restriction and without any obligation of compensation, confidentiality, or attribution. Feedback is not considered the User’s confidential information.
This section is especially important. The App allows contact between Users who do not know each other (via comments, “Look at me” notifications, and chat). The User expressly understands and accepts that: the Operator does not verify Users’ identity, age, background, or intentions. We do not perform criminal background checks, identity verification, or any other check of people the User may interact with, and we do not guarantee any User’s conduct. The User interacts with other Users at their own risk. Each User is solely responsible for taking reasonable precautions, assessing with whom they communicate, and not sharing personal, financial, or sensitive location information. In-person meetings: the Operator discourages meetings with people met through the App. If the User decides to do so, they must take basic safety precautions (meet in public places, tell a trusted third party, etc.). The Operator is not a party to such meetings and assumes no responsibility for what happens before, during, or after. The User fully assumes the risks of any offline encounter. Blocking and reporting: the User has tools to block other Users and report inappropriate content or conduct, and agrees to use them in any uncomfortable or suspicious situation. In a dangerous situation, they must contact local authorities. Sensitive content: because the App deals with heartbreak and emotional distress, the User may encounter content they find disturbing. Use of the App implies acceptance of this possibility. To the maximum extent permitted by law, the Operator disclaims all liability for the conduct, statements, content, or damages caused by other Users, online or offline. Release regarding disputes between Users. To the maximum extent permitted by applicable law, the User releases the Operator from all liability, claims, or actions — of any nature, known or unknown, present or future — arising from or related to any dispute, conflict, controversy, or damage between the User and one or more Users or third parties contacted through the App. This release does not cover cases where the Operator’s liability cannot be excluded under applicable law, in particular consumer protection rules.
Pins, Vent Board posts, and comments are sent to an automatic filter (which may include third-party artificial intelligence) when published. That filter may fail or be unavailable; in that case content may still be published. 1:1 chat messages are delivered immediately to the other person and are analyzed automatically when a User reports them. The Operator reserves the right, but does not assume the obligation, to monitor, review, block, hide, remove, or flag for review any User Content, and to limit features, suspend, or delete accounts, when it detects, by automated or human means, a possible breach of these Terms. Users may report content and block other Users from the App. The Operator evaluates reports at its sole discretion, without assuming any obligation to review all of them, to do so within a set time, to take any action, or to inform the reporter of the outcome. Automated moderation is imperfect and may produce false positives or negatives. The User expressly accepts this limitation and acknowledges that the Operator does not guarantee detection or removal of all infringing content, nor that content available in the App is appropriate for every audience. No general monitoring duty. Nothing in this Section creates for the Operator a general obligation to monitor User Content or actively search for infringements. Voluntary exercise of moderation powers does not imply assuming editorial control of content or liability for it, and may not be invoked as a source of obligation for future cases. No guarantee of reach or visibility. The Operator determines at its sole discretion the form, order, location, duration, and reach with which User Content is shown or distributed in the App (including algorithms, highlights, and the “boost” tray), without guaranteeing visibility, reach, permanence, or any interaction.
Operator ownership. The App and all its elements — design, source code, interface, trademarks, logos, names, graphics, animations, sounds, and other materials, except User Content — are owned by the Operator or its licensors and are protected by intellectual and industrial property laws. Copying, modifying, distributing, commercializing, reverse engineering, decompiling, or creating derivative works of the App, in whole or in part, is prohibited except to the extent expressly permitted by law. Infringement claims. The Operator respects intellectual property rights and responds to notices of alleged infringement. If a rights holder believes content available in the App infringes their copyright or other rights, they may send a notice to info@brokenheartsmap.com including: (i) identification of the work or right allegedly infringed; (ii) identification and location of the content within the App; (iii) the claimant’s contact details; (iv) a good-faith statement regarding the infringement; and (v) their signature or identification. Removal and repeat infringers. The Operator may remove or disable access to the notified content and will terminate accounts of Users who are repeat infringers.
The App uses device location to place pins on the map and show nearby content. The User controls this permission in device settings and may revoke it at any time, understanding that this will limit essential App features. To protect privacy, the User should refrain from posting their exact location or that of third parties. Processing of location data is detailed in the Privacy Policy.
The App includes a virtual currency called “Tears”, which may be obtained through App use (streaks, achievements, milestones, rewards) or purchased via in-app purchases. “Tears” and other virtual goods have no real monetary value, are not money, credit, or a financial instrument, are not redeemable for cash, are not transferable outside the App, and confer no right to a refund unless applicable law requires it. The User obtains a limited, personal, revocable, non-transferable licence to use “Tears” within the App, without acquiring any ownership right in them. The Operator may modify, regulate, suspend, or eliminate the virtual currency, its prices, quantities, associated features, or availability at any time, subject to applicable law. If the App closes, unused “Tears” may be lost without compensation, unless the law provides otherwise. Upon account deletion or suspension for breach, the User loses their “Tears” balance and associated virtual goods.
Processing: all in-app purchases — including Tears packs, Remove Ads, Supporter, Premium, and the plans or products shown in the in-app store — are processed through the Apple App Store or Google Play and are subject to those platforms’ terms, conditions, and policies. The Operator does not process or store card or payment-method data. Subscriptions and auto-renewal: subscriptions (for example, Remove Ads, Supporter, and Premium) renew automatically for successive periods until the User cancels. Cancellation is managed from App Store or Google Play account settings, with the advance notice each platform requires. Deleting the account or uninstalling the App does not cancel the subscription; that must be done in the App Store or Google Play. If not cancelled there, the store may continue charging. Benefits: subscription benefits (no standard ads, monthly “Tears”, supporter badge, unlimited pins, etc.) are detailed in the App and may vary. The Operator may modify product content, price, or availability subject to applicable law; price changes for an active subscription will be notified under the relevant store’s rules. Refunds: digital and virtual goods are, in principle, non-refundable once purchased or consumed, unless applicable law provides otherwise. Refund requests are governed by Apple or Google policies. Without prejudice, the non-waivable rights that Argentine consumer law grants the User are respected (see Section 23). Taxes: prices may or may not include taxes depending on jurisdiction; any applicable tax is determined and collected by the relevant store.
The free version of the App is funded by advertising (Google AdMob and its mediation partners, which may include Meta Audience Network). By using the free version, the User accepts the display of ads (banners, interstitials, and rewarded ads). Users with an active remove-ads subscription will not see standard banner and interstitial ads. Processing of advertising data and consent options (including App Tracking Transparency on iOS) are described in the Privacy Policy.
Broken Hearts Map is a social and entertainment app. It is not, and does not purport to replace, a medical, psychological, therapeutic, professional counselling, or emergency service. App content does not constitute professional advice of any kind. If the User or any other person is in danger, in crisis, or facing a physical or mental health emergency, they must contact local emergency services or a helpline immediately. When the App detects content associated with self-harm or distress, it may show support resources for informational purposes only, which does not constitute professional intervention.
The App relies on third-party services (among others, Google Firebase/Google Cloud, MapTiler, HERE, authentication providers, moderation providers, AdMob, and app stores). Use of those services may be subject to their own terms and policies. The Operator does not control or answer for third-party services, content, links, or practices.
Processing of the User’s personal data is governed by the Privacy Policy, prepared in accordance with Argentine Law No. 25.326 on Personal Data Protection and other applicable rules. By accepting these Terms, the User declares they have read that Policy.
By using the App, the User consents to receive communications electronically (via the App, push notifications, or email), including legal notices, changes to these Terms, account information, and operational or security messages. The User agrees that such electronic communications satisfy any legal requirement for written communication. Non-essential notifications may be configured in device or App settings.
The Operator may suspend, limit, or terminate the User’s access to the App, in whole or in part, with or without prior notice, in case of breach of these Terms, suspected fraud or abuse, legal requirement, or to protect the safety of the Service and other Users. The User may stop using the App and delete their account at any time. Inactive accounts. The Operator may terminate or reassign accounts that remain inactive for a prolonged period, as well as the associated username, with prior electronic notice when reasonable. Graduated measures. The Operator may apply, at its sole discretion and without a mandatory escalation order, measures such as warnings, feature or visibility limits, temporary restriction, suspension, or permanent termination, according to the severity, repetition, or impact of the conduct, without giving rise to any right to compensation. Termination does not create a right to refund of “Tears”, virtual goods, or already paid subscription periods, unless applicable law provides otherwise. Clauses that by their nature should survive — including, without limitation, Sections 1 (Definitions), 7 (Content and licence), 8 (Feedback), 9 (Interactions and release), 11 (Intellectual property), 13 (Tears), 21 (Warranties), 22 (Limitation of liability), 24 (Indemnity), 27 (Governing law), and 28 (General provisions) — will continue in force after termination, whatever the cause.
To the maximum extent permitted by applicable law: the App is provided “as is” and “as available”, without warranties of any kind, express or implied. The Operator does not warrant that the App will be uninterrupted, timely, secure, or error-free, nor that content is accurate, truthful, up to date, or reliable, nor that defects will be corrected. The Operator does not warrant any result from using the App (for example, meeting people, receiving replies, obtaining emotional support, or satisfactory interactions), nor continued availability of particular features, limits, rewards, or benefits. The Operator does not warrant the accuracy, truthfulness, or lawfulness of User Content or Third-Party Content, nor the identity, age, or stated intentions of any User. New or experimental features. Features identified as beta, trial, or in development are provided without any warranty and may be modified or discontinued at any time without notice or compensation. Nothing in this Section excludes warranties or rights that are non-waivable under applicable consumer law.
To the maximum extent permitted by applicable law: the Operator will not be liable for indirect, incidental, special, punitive, or consequential damages, or lost profits, or for loss of data, “Tears”, virtual goods, opportunities, or reputation, arising from use or inability to use the App. The Operator will not be liable for the conduct, content, acts, or omissions of other Users or third parties, nor for damages arising from User Interactions, in-person meetings, doxxing, harassment, or dissemination of content by third parties. To the extent the Operator’s liability cannot be excluded, it will be limited, in the aggregate, to the greater of: (i) the total actually paid by the User to the Operator through the App in the twelve (12) months preceding the event giving rise to the claim; or (ii) the peso equivalent of fifty US dollars (USD 50). Nothing in these Terms limits or excludes the Operator’s liability for wilful misconduct, gross negligence, or where such limitation is prohibited by applicable law, in particular consumer protection rules.
When the User qualifies as a consumer under Argentine Law No. 24.240 on Consumer Protection and related rules, they enjoy all non-waivable rights that such law grants, which prevail over any clause of these Terms that would be less favourable. Right of withdrawal / cooling-off: regarding distance-contracted digital subscriptions and purchases, the User may exercise the right of withdrawal within ten (10) calendar days under Law No. 24.240, to the extent applicable to digital goods not yet consumed. The request may be channelled through the relevant store (Apple/Google) or by writing to info@brokenheartsmap.com. Enforcement authority and claims: the User may lodge claims with the National Directorate of Consumer Protection and competent local authorities, as well as through the official claims platform the authority provides. No clause of these Terms shall be interpreted as a waiver of rights the law declares non-waivable.
The User agrees to indemnify and hold the Operator harmless against any claim, suit, sanction, loss, damage, or expense (including reasonable legal fees) brought by a third party or authority as a result of: (i) User Content; (ii) use of the App in breach of these Terms or the law; or (iii) infringement of third-party rights by the User. This obligation applies to the extent permitted by law and does not apply when the claim arises solely from the Operator’s responsibility. The Operator reserves the right to assume exclusive control of the defence of any claim covered by this clause, at the User’s expense, in which case the User agrees to cooperate reasonably. The User may not settle or concede a claim that binds the Operator without prior written consent.
In case of any issue, the User must first contact the Operator at info@brokenheartsmap.com; both parties will attempt to resolve the dispute in good faith within a reasonable time before starting formal proceedings. If no solution is reached, the dispute will be submitted to the courts indicated in Section 27. This clause does not restrict the consumer User’s right to go directly to consumer protection authorities or competent courts.
The Operator may modify these Terms at any time. The updated version will be published with a new “Last updated” date and, when the change is material, the Operator will endeavour to notify the User in the App or by other reasonable means. Continued use of the App after the changes take effect constitutes acceptance. If the User disagrees, they must stop using the App and may delete their account. The Operator may modify, suspend, or discontinue the App or any of its features, in whole or in part, temporarily or permanently, subject to applicable law. This includes, without limitation, the power to alter or remove features, usage limits, free quotas, rewards, achievements, levels, internal “Tears” prices, and gamification mechanics, without any vested right to their continued availability. Maintenance and interruptions. The Service may experience scheduled or unscheduled interruptions for maintenance, updates, third-party failures, or technical causes, without liability or right to compensation, to the extent permitted by law.
These Terms are governed by the laws of the Argentine Republic, without regard to its conflict-of-law rules. For any dispute arising from these Terms or use of the App, the parties submit to the competent ordinary courts of the Argentine Republic. When the User is a consumer, the court of their domicile shall have jurisdiction under consumer protection rules, and no clause of these Terms may alter that jurisdiction to their detriment.
Severability and conservative reduction: if any clause of these Terms — or part of it — is declared invalid, abusive, or unenforceable by a competent authority, that clause shall be interpreted and applied reduced to the maximum extent allowed by law, so as to preserve as far as possible the parties’ original intent; and if that is not possible, it shall be deemed unwritten without affecting the validity or enforceability of the remaining provisions, which remain in full force. No waiver: the Operator’s failure to exercise, or late or partial exercise of, any right or power under these Terms does not constitute a waiver, nor prevent later exercise, nor create a vested right for the User or a binding practice for future cases. Tolerance: any tolerance by the Operator of breaches does not constitute consent, novation, or amendment of these Terms. No third-party beneficiaries: these Terms confer no rights or actions on persons other than the User and the Operator. Assignment: the User may not assign rights or obligations under these Terms without the Operator’s consent. The Operator may assign them in a reorganization, merger, or transfer of the Service, with notice when appropriate. Entire agreement: these Terms, together with the Privacy Policy and the Community Guidelines, constitute the entire agreement between the User and the Operator regarding the App, and supersede any prior understanding. Force majeure: the Operator will not be liable for failures caused by circumstances beyond its reasonable control (act of God or force majeure, third-party failures, network outages, etc.). Language: these Terms may be offered in several languages. In case of discrepancy, the Spanish version prevails, unless applicable law provides otherwise. Notices: communications to the User may be made in the App, by email, or by other reasonable means.
For questions, claims, or exercise of rights:
Email: info@brokenheartsmap.com
Website: https://brokenheartsmap.com
Owner / Operator: a natural person domiciled in the Argentine Republic. Identification details: Legal information.
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